Crushing COVID: How We Keep Our Guests and Staff Safe
Although the outbreak of the COVID-19 pandemic has caused considerable turmoil among the hospitality industry, the holiday and tourism sector has quickly recovered to a pre-covid pace of running things. Hygiene and safety protocols have been put on a pedestal pretty high – encouraging companies, such as ourselves to simply do better.
Now more than ever, frontline workers are exposed and susceptible to being victims of the ongoing outbreak. Our COVID-19 precautionary measure was designed particularly to prevent this scenario and, put your mind at ease.
Considering covid regulations put forward by local authorities – DHA (Dubai Health Authority) organizations from across the city have taken extra precautionary measures to ensure a virus-free zone. Employees and team members across enormous companies are being briefed and encouraged to stick to procedural methods of maintaining sanitized spaces.
Online Booking Platforms
One of the perks of modern-day life remains to be the quick pace at which connectivity has increased. A very big part of our holiday home collection is the vast means through which tourists and ex-pats can now access it. Our virtual booking platforms including Airbnb and Booking.com now allows you to book your holiday home online.
Moreover, our highly-training support centre will be reached throughout the week to attend to any urgent queries.
Property Virtual Tours
As part of ongoing efforts, our team has branched out to provide a virtual platform where guests can now preview apartments and holiday villas in Dubai before bookings. Our virtual tours provide 360-degree views of the entire property – a feature especially beneficial to get a feel of our larger properties with 4 to 7 en-suite bedrooms.
Moreover, guests can also experience Skyline, Marina Views or Ocean views to choose their most favoured backdrop for a staycation.
This not only ensures you can pick the right one for you but also navigate through an endless collection of fully-furnished short-term rentals, from the comfort of your home.
Self-check-in & check-out
Many organizations in the hospitality industry are increasingly relying upon digital user experiences to enhance every customer journey. The quick access to data and ability to retrieve information through property management systems (PMS) and open channels to communicate, easily ensures that our guests are also better catered to.
Apart from an improved user experience, guests who wish to maintain social distancing measures can now choose to opt for self-service options such as self-check-in/check-out and minimize contact with host members. Not only does this speed up check-in procedures for each visitor, but also ensure a much more hassle-free process.
As part of our seamless check-in procedure, guests can also choose to make their payments either via cashless payment methods, or opt for online payment platforms. Often initiating tech-savvy processes can reduce human errors and ensure a more reliable guest experience while preserving the COVID-19 regulations.
COVID Precautions and Cleaning Protocols
We believe the key to any comfortable stay involves knowing that you’re taken care of. At Deluxe Holiday Homes, our key priority remains to uphold health and safety standards to the highest degree.
An increased emphasis on cleaning protocols including deep cleaning, and dedicated guidance to our team members to ensure every property is squeaky clean, private pools filtered and the property layout maintained. Guests can also now opt for daily cleaning on additional fees.
All properties are also sterilized and disinfected between every stay. Employees are given access to appropriate PPE equipment, face masks and sanitisers during the cleaning procedure. To make this procedure as seamless as possible, our team of housekeeping members are also directed to ensure this is done before the check-in process, to maintain a contactless journey.
Our collection resides across prime areas in Dubai including Burj Khalifa, Dubai Marina, JBR and Business Bay. Residents will, as a result, be able to navigate through the area’s multitude of F&B outlets, retail and community centres. All though all properties come with a fully-equipped kitchen inclusive of all bills, residents will also have the comfort to easily get take-out from their favourite restaurants, in under just 20 minutes. Food and grocery delivery apps, such as Talabat, Careem and Zomato now offer a contactless delivery option, making it a big hit among many residents.
Dubai as a tourist-centred and cosmopolitan city is no stranger to implementing quick contactless mediums and taking complete advantage of the boundless virtual world.