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30/09/2020

Villa Reservation Agent

As one of the leading private villa rental companies in Dubai, Deluxe Holiday Homes serves hundreds of customers every month. Our mission is to deliver a remarkable experience through providing superior quality and service and a passion for having real conversations with our customers. It’s that personalized experience that engenders customer loyalty and puts us in a league of our own.

Responsibilities:

  • Handle all company supplied villa leads in a polite and courteous manner, and in accordance with our sales guidelines. Convey enthusiasm to guests with a genuine desire to be of service.
  • Effectively identify the full extent of the guests’ requirements to optimize sales of villa products and services. Use your product and destination expertise to make full-experience recommendations to the guests.
  • Work with other departments to confirm availability, process and release holds, and invoices the guests once a purchasing decision has been made.
  • Inform guests of the appropriate terms and conditions along with any other relevant information relating to their villa reservation.
  • Input reservations using the company Property Management System. Ensure comprehensive and accurate collection of all appropriate guest information, and send invoice, contract and accompanying documents to the guests in a timely manner.
  • Complete paper work, administrative functions and other non-phone work related to the effective processing of customer villa rentals.
    Build rapport and long-term relationships with the guests.
  • Maintain periodic contact with existing and prospective customers through outbound efforts to generate new business and build a repeat client base.
  • Ensure performance goals are achieved consistently and in accordance with Deluxe Holiday Homes’ luxury brand quality standards.
  • Initially deal with customer inquiries and complaints involving the Supervisor or Customer Service when appropriate.
  • Report to assigned team meetings and/or training sessions.

Qualifications:

  • Minimum of 2+ years selling luxury travel; experience with villa travel preferred
  • Demonstrated ability to interact successfully with affluent clientele
  • Strong destination-based knowledge local areas
  • Highly motivated to sell; ability to build strong customer relationships and offer exceptional service
  • Strong written and verbal communication skills to include personable, professional telephone etiquette
  • Self-disciplined and accountable for achievement of goals, continuous learning and self-improvement
  • Demonstrated proficiency with the internet and Microsoft applications including Word, Excel and Outlook
  • Must be able to work a flexible, full-time schedule, 6-days a week
  • Fluent knowledge of English; knowledge of Russian and/or Arabic is a plus
Job Category: Reservations
Job Type: Full Time
Job Location: Dubai

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