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Communicating With Guests, Checking In and Checking Out

26/08/2017 by Anna A

Communication during the guest’s stay is crucial. Most people think that communication only deals with how they respond to booking queries and requests. This is important too, but it is only the start of great communication.

To ensure that your guests return, it is key that you are available to assist your guests with any problem that might occur for the entire duration of their short stay. It could be to solve a specific issue or merely to share recommendations.

For that reason our team is always available and ready to assist for the entire duration of the guests’ stay. Our employees will from time to time enquire about the guests’ well-being and are at hand to solve whichever problem arises during their stay.

Every now and again a guest will contact us to inform us about a problem or to ask something. At times the questions will be reasonable and sometimes it will be trivial. It does not matter what the question is, Deluxe Holiday Homes will do everything that we can to provide answers to these questions, solve their problems and satisfy their wishes.

When a guests checks in, we will be there in person to help them with things such as:

how to work the intercom and buzzer
how to work the air conditioner or heater
how to work all the important appliances
where the electrical box can be found
where the garbage bins/chutes are located
where to find more pillows and towels
how to access the gym
where to park.

It is also important for us to be there in person when the guests check out. This way we can ensure that the guests enjoyed their stay. Plus, we can also attend to any problems and check if anything has been damaged.

If you’re a property owner and would like to us to convert it to licensed DTCM holiday home, then use the contact form below or call us directly to +971553070444 for a free consultation.

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