Frequently Asked Questions
Few FAQs to help our guests clear their questions
Booking
Browse properties listed on our website, select your desired dates and click on the booking button. It will sum you up the fees which are required to be paid. Once payment is completed we’ll send you confirmation email with full details shortly. The security deposit will be collected by cash or credit card upon physical check-in.
You have to pay for your booking in full at least 14-days prior to your arrival date, or else you can pay 30% anytime earlier and the balance will be due on or before 14-days prior to check-in date. If you delay your payment we will treat your booking as canceled and our standard Cancellation Policy will apply.
You can pay via cash, bank transfer or credit card. We also do accept UAE cheques, however the cheque shall be cleared 48 hours prior to your check-in date in order to be valid.
Pre Check-in
The Pre-Check-In form allows you to send over essential information about your booking, like your check-in and check-out times. We also verify your details for safety and security and ask you to agree to our guest terms.
If you are having any problems at all with the Pre-Check-In form then the best thing to do is give us a call or send us an email. We are always very happy to help you.
You can contact by emailing [email protected] or calling us on +971585010202 between 9am and 8pm, 7 days a week.
The Terms & Conditions are there to protect all parties involved in the booking. It is in place to prevent issues from arising by being clear about how everything works and each person’s responsibilities in sharing a home.
All our guests have to read and agree to our reservation Terms & Conditions, as well as House Rules which were drafted in accordance to DTCM (Department of Tourism and Commerce Marketing).
We ask for a copy of your photographic ID (this can be a passport, Emirates ID or GCC issued ID) and the details of that ID. We also ask for an email address to reach you on and a phone number to be used in emergencies. All of these requirements are designed to help your stay be as smooth and enjoyable as possible.
At your check-in we are required to check the card used to make payment, this is to minimise fraudulent activity and protect our guests and our homeowners. If you use a card to pay for your trip that won’t be available at check-in you will need to inform us of this when completing your pre-check in form.
Deluxe Holiday Homes™ company works with a secure online platform where you can submit your personal details and a copy of an identity document for us to verify your booking.
Check-In
A member of Deluxe Holiday Homes™ team will be at the property to meet and greet you and provide you with one or two set of keys (depending on the property and number of guests) as part of the check-in.
Deluxe Holiday Homes™ is a personal service and we will meet and greet you at your home at 2pm on the day of check-in or at another time which suits you, upon request in your pre-check in form. The check-in is a chance to get the keys and is there to show you how to make the most of your home away from home, how everything works and sharing with you some of our favourite local spots you won’t want to miss.
We check ID’s and go through the home rules with you to ensure you know what to do to get your full deposit back without any questions, and we agree when we will meet you for your check-out and feedback on your stay.
Our standard check-in time slot is 2pm to 6pm UAE time, however, we are happy to accommodate other requests where possible. The earlier we know, the better our chances of being able to adjust the time for you.
Our standard check-in is 2pm UAE time. We understand that sometimes your plans mean that you arrive earlier to Dubai.
If you let us know about your request with a week’s notice prior to your arrival, we can try to find a solution.
If you require a check-in after 6pm UAE time there might be small administrative charge to cover our night shift. Please contact us in plenty of time to spare to arrange late check-ins.
During your stay
We conduct a photo inventory before the check-in of our guest(s) and at the check-out after the guest(s) leaves. This procedure helps us to ensure that the home is left in its initial state for when the homeowner returns.
We have a concierge service during office hours to help you with any extras you might need during your stay, such as additional bed linen or towels or dry cleaning, grocery delivery, airport transfers or even to hire a chef. The team is available to address any concerns you might have about the home as well.
In case of emergency, please contact the authorities first and then let us know. If it is a major maintenance issue, our emergency number is available 24/7 for any issues which require immediate attention.
Check-Out
If you need to leave the home earlier than expected, this is no problem at all but please do let us know so we can instruct you on where to leave the keys so that the home is left secure when you leave.
Our standard check-out is 11am UAE time and we are happy to accommodate later check outs until 1 pm if there is no other booking or homeowner return on the same day. This can only be confirmed within 24 hours of your check-out and additional charge might apply.
If you would like a guaranteed late check out or a check out between the hours of 1 pm and 7 pm, a full day charge will apply.
Any check out later than 7 pm will need to be booked as an additional night stay as well.
We endeavour as a principle to conduct all check-outs personally. A member of our team will come to the home at the selected time to meet you and collect the keys. This gives us the opportunity to receive any feedback directly from you, and also to help with luggage and any advice for your onward journey.
If you need to leave the home earlier than expected, this is no problem at all but please do let us know so we can instruct you on where to leave the keys so that the home is left secure when you leave.
Reviews, feedback and return trips!
If you would like to leave a review, then please send us an email with the details of your stay. Alternatively, you can leave us a review on Google by searching for ‘Deluxe Holiday Homes’ on Google and using their reviews platform. If you have booked through another platform (e.g Airbnb), then you may receive a review request directly from them after your stay.
Deluxe Holiday Homes™ (D L X Deluxe Holiday Homes) is a DTCM licensed Operator managing vacation rental apartments for short term stay in Dubai. With a handpicked collection of properties, our guests will enjoy boutique and authentic experience and live in real homes like locals, while enjoying housekeeping and concierge services like in luxurious hotel. All our holiday homes offer a stylish living experience and excellent value.
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