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Refund Policy

03/02/2017 by Website

Refund and Cancellations Policy

In order to cancel a booking made through our website, in-person, phone call or our partner channels, you must send to us a written notice of cancellation email using the Contact Us form or email us at bookings [@] deluxehomes.ae specifying your booking contract details (as specified in your Reservation Form).

Please note, below general cancellation/refund rules apply to all bookings made with Deluxe Holiday Homes (thru all methods/channels), unless otherwise agreed in written between the Guest and the Operator.

In most cases when a cancellation notice is received, we’ll try to rent your holiday home for the missed/modified period in order to cover your and our losses, however, since re-letting the holiday home is not guaranteed, thus we have a strict cancellation policy which applies to all booking contracts. Refund amount and cancellation charge depend on the number of advance nights we’re notified about your cancellation (and such notification should be solely in written form) and the applicable charges are clearly shown below:

 

 Period Before Arrival  Cancellation Charge Retained by Operator
 60 Nights or More  Full Refund less administrative charges of AED 300
 30 Nights or More  50% of Total Accommodation Charge*
15 Nights or More  100% of Total Accommodation Charge*

*Please note that the Operator reserves to keep security deposit / reservation fee / rental amount (whichever amount is higher) against the cancellation charges separately or combined together, to cover full charges as shown above.

For full information, please read our general Terms and Conditions page which applies to every booking made through our website. Thorough terms and conditions about your stay is provided to you along with the Reservation Form, which should be filled, signed and sent back before a reservation becomes a legally binding contract.

  • ABOUT DELUXE HOLIDAY HOMES

    Deluxe Holiday Homes (D L X Holiday Homes Rental LLC) is a DTCM licensed Operator managing vacation rental apartments for short term stay in Dubai. With a handpicked collection of properties, our guests will enjoy boutique and authentic experience and live in real homes like locals, while enjoying housekeeping and concierge services like in luxurious hotel. All our holiday homes offer a stylish living experience and excellent value.