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Refund Policy

03/02/2017 by Website

Refund and Cancellations Policy

In order to cancel a booking made through our website, in-person, phone call or our partner channels, you must send to us a written notice of cancellation email using the Contact Us form or email us at bookings [@] deluxehomes.ae specifying your booking contract details (as specified in your Reservation Form).

Please note, below general cancellation/refund rules apply to all bookings made with Deluxe Holiday Homes (thru all methods/channels), unless otherwise agreed in written between the Guest and the Operator.

In most cases when a cancellation notice is received, we’ll try to rent your holiday home for the missed/modified period in order to cover your and our losses, however, since re-letting the holiday home is not guaranteed, thus we have a strict cancellation policy which applies to all booking contracts. Refund amount and cancellation charge depend on the number of advance nights we’re notified about your cancellation (and such notification should be solely in written form) and the applicable charges are clearly shown below:

 

 Nights Before Arrival  Cancellation Charge Retained by Operator
 30 Nights or More prior to check-in  Full Refund less administrative charges of AED 300 (this does not apply to reservations made via Booking.com or AirBNB.com or other booking channels, as for such reservations individual policy applies)
 Less than 30 Nights  100% of Total Accommodation Charge plus administrative charge of AED 300 (this does not apply to reservations made via Booking.com or AirBNB.com or other booking channels, as for such reservations individual policy applies)

*Please note that the Operator reserves to keep security deposit / down-payment / reservation fee / rental amount (one or all) against the cancellation charges separately or combined together, to cover full charges as shown above.

Any person booking or pre-booking a stay in any of our properties, automatically agrees to the following legal terms:

    1. Reservation Terms & Conditions
    2. Refund Policy (this page)
    3. House Rules
    4. Penalties & Charges (provided hard copy inside each property)
Make sure to read news and policy updates related to COVID-19.
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